Bank 2.0. Brett King, 2010
The author looks at how customer behaviour and technology will change the future of financial services for consumers, and shows how financial institutions can adapt and thrive in this new environment.

Community Credit Union Initiative: 4 reports. Credit Union National Association, 2010-11
The U.S. Credit Union National Association (CUNA) Community Credit Union Committee commissioned four reports on issues of interest to open-bond credit unions - the role of the branch manager, offering business services, community and market development, and best practices in credit union efficiency.

Making it happen: turning good ideas into great results. Peter Sheahan, 2011
The five competencies detailed in this book help guide the process of bringing new ideas to life. They are:

1. Package your idea so someone will buy it
2. Position the offer to your market's needs
3. Influence buyers to commit
4. Leverage and scale your results
5. While you are building this success, start laying the foundation for the next one.

Predictably irrational. Dan Ariely, 2009
In this revised and expanded edition of his 2008 best seller, the author refutes the common assumption that we behave in fundamentally rational ways. Rather, we consistently overpay, underestimate, and procrastinate in systematic and predictable ways. This book provides an entertaining read about economics and the strange patterns of the human mind.