Credit Union Market Niches. Marc-Andre Pigeon and Ben Rogers, 2011
A report from the Filene Research Institute offers four case studies of credit union efforts to serve specific groups: First Nations populations in central Canada; Latinos in North Carolina; Lesbian/gay/bisexual/transgender groups in British Columbia; and young adults across North America.

Disruptive innovators, Council on Financial Competition, 2012
This 24-page report looks at how new entrants in financial services are redefining customer experience and what that may mean for more traditional financial services providers.

Voice of the Consumer: the role of social media in consumer financial services, Council on Financial Competition, 2011
In response to social media's expanding and important role, the Council surveyed banking product customers to understand the strength of their social media voice. This report focuses on the responses from the 612 Canadian customer included in the full survey, which had more than 3,500 responses.

Women in senior management: where are they?, Conference Board of Canada, 2011
This 32-page report investigates why the proportion of women in senior management positions in Canada seems to have flatlined. It explores the barriers women face in the workplace and strategies that women in senior management positions consider pivotal to their advancement.