Advancing governance. Financial Institutions Commission, 2012.
This report from the Financial Institution Commission Task Force on Credit Union Governance recommends ways to strengthen the governance at B.C. credit unions. The Task Force examined and made recommendations in the following areas: governance practices; assembling and developing an effective board; hiring, compensating and evaluating the CEO; strategic planning; risk oversight; and accountability and disclosure.

Stop workplace drama. Marlene Chism, 2011.
The author offers practical ideas to improve communication in the workplace to help eliminate power struggles, backstabbing and other kinds of office "drama."

The thank you economy. Gary Vaynerchuk, 2011.
This short book suggests ways of providing personalized attention to your entire customer base by using social media platforms.

Understanding Michael Porter. Joan Magretta, 2012.
This book, written by Michael Porter's former editor at Harvard Business Review, provides an engaging and readable summary of his ideas on competition and strategy. It also offers a valuable synthesis of this important body of work, making clear how each of Porter's concepts relates to the others, and can be applied in real-world situations.